About the restaurant:
The services person named Wendy had a very bad attitude. To me, no matter how good the food is i wouldnt go back because the services was so bad. She keep giving the "black" face which i think she shouldnt be giving because it will just reflect that the store very bad. I guess nobody would want to go to a store where we pay and see that wendy's black face right? She really very bad. I dont think i own her anything or did i do anything wrong. What is wrong with the anutie? OMG, she having attitude.
Ordered Food:
I ordered their muffin and i think it is average only. In-order to differentiate itself i think they should do something different like their services.
About the restaurant:
Primarily selling chocolates from Belgium. There were another display case for muffins as well.
Ordered Food:
I bought a box of 12 pieces Belgium's chocolates, with 2 liquor-filling chocolates. It cost me $27.50 in total.
My verdict:
Hi readers,
I am writing to comment on the "remarkable" service which I had encountered when shopping with Lumont at the basement of Amk Hub.
Last week, I went down to Amk hub to get a gift for my oversea friend. Because she love Belgium chocolates and often bought tons from Belgium, I decided to let her try some of those produced from Lumont.
I bought a box with 12 pieces Belgium's chocolates and had the lady to wrap it up for me. I admit that I had taken a longer time in choosing the chocolates because personally, I was not familiar with Belgium chocolates. But that does not mean I can be serve with a bad service, am I? I do agree that it was a busy period over there at around evening time. But if the shop was short of staff, the management should do something about it. That particular lady should not show me the face that she's busy and I don't deserve her service. Do they have to be reminded that I am their customer too? I hope not.
I asked questions regarding the flavors and types of the chocolates but the answer I got back was poor. This lady obviously had no product knowledge at all. All I was given was that the chocolates were from Belgium and they're nice.... I asked about the white chocolates, she didn't give me the correct flavor. I asked about the dark and milk chocolates, she could not differentiate among them. She just told me that the darker colors are all dark while the others are milk. Just see the colors and I will be able to tell. So does she mean I do not need a service staff to serve me? "Amazing" indeed.
It’s as good as telling me to "see" for myself. Her attitude was noticeably bad when no smiles or "thank you" was being said when I left the shop. I could have even ranked her 0 for her bad service.
However, for her effort to stand up and served me from the chair which she had been sitting for minutes before she noticed I needed some service, I gracefully gave her a point.
As for the chocolates, I had choose to rank it 1 because it certainly deserved. Do you know how embarrassed I got when my oversea friend told me the chocolates were not authentic. It was different from the normal chocolates she has got from Belgium. Although I don't know how true can that be as I am not a fan of Belgium chocolates but I don't have any reason to doubt my friend, do I?
She mentioned to me that the liquor chocolates were not filling with liquid liquor but rather the semi-liquid sort of liquor-cream to fill a chocolate namely: Rum and raisin. She doesn't taste much of the rum and it's not as strong as she thought. As far as I am concern, I was being told it is filled with rum that is in liquid form.
Worst still. When my friend offered me a piece to try, I "coincidently" saw a crack under the chocolates. If I remembered correctly, it's called the dark truffle. Look! I am getting a GIFT! And I am surprise to find that not only a single piece was crack. What was this? So do I have to pay $27.50 for chocolates that are crack and not authentic?
The money was certainly not a problem for me had it been chocolates that are tasty, presentable and with a good service. But all failed. And that's why I had chosen not to return even if I had to get a gift. I think some other place would be better with a better service attitude. And if I remembered clearly, this particular sales personnel is called: Wendy.
I guess the management should do something about it. I suggest them to give their staff some trainings such as products training and of course, customer service. I think nobody would like to get deficient service and a confused look in service staff when a question was posted for more enquiries regarding their products.
VRS
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