About the restaurant:
This is what happened when I went to the restaurant for lunch today.
The restaurant was three quarters empty on a Saturday afternoon. I was there with my associate intending to have a conversation. We were dressed casually in Saturday clothes.
We were shown a table for 2 at the back of the restaurant where the quarter of the diners were seated. I asked for the table at the front of the restaurant where there is a window. I am partial to windows. I am also partial to being away from the people and chatter.
The headwaiter said, ‘That table is reserved for VIP.’
My associate decided to sit. I looked at my watch. It was 1.30 pm on a Saturday afternoon. I asked another waiter, ‘Is that table reserved for a VIP?’
The waiter said, ‘Let me check.’
He went to check.
The headwaiter came back. He said, ‘It is reserved for VIP.’
I asked him, ‘How can it be reserved for a VIP at 1.30 pm on a Saturday afternoon? For lunch or for dinner?’
He said, ‘For walk-in VIPs.’
I asked, ‘For WALK-IN VIPs?’
‘Yes, for Walk-In VIPs’.
I said, ‘Good, I am leaving. I did not realise that I am not a VIP as a customer.’
This is on a Saturday afternoon, on a deserted street, with a restaurant three quarters empty where any walk in VIP can be seated anywhere.
This is the 5th or 6th time I have been to Pasta Brava. Not in the last two years. But I did not realise that it had decided that only some customers were VIPs. I wonder if VIPs pay more.
Now that I have written this down, I will find ways to communicate this to other diners. They should realise there are two classes of customers in Pasta Brava on Saturdays when the restaurant is empty. VIPs and the rest. I am not sure what I am.
However I am sure that by most counts, many restaurants would have treated my money as VIP.
Ordered Food:
did not order. walked out.
My verdict:
bad service. discriminatory.
On what basis?